How can I book one of the experiences? You may schedule any activity directly with our concierge team upon arrival or by sending a message prior to your stay. We recommend booking in advance to ensure the availability of our guides and therapists.

Are experiences available to non-guests? Our activities, such as private dinners and spa treatments, are primarily curated for our guests to preserve the tranquility and privacy of the manor. However, we invite you to inquire about availability for specific services by calling: +52 554 164 7675.

What happens if I need to cancel or reschedule an activity? We understand that plans may shift. We kindly ask for at least 24 hours' notice to reschedule or cancel without a fee, allowing us to coordinate effectively with our local partners.

Are the guided walks private? Yes, we aim for your connection with the neighborhood to be deeply personal. Our walks through Roma are designed for individuals or small groups, ensuring a quiet, authentic conversation with your guide.

How do I pay for the experiences? For your convenience, any activity or treatment can be charged directly to your room account and settled upon your departure.

Reservations and Availability All experiences are subject to availability and require prior confirmation. As we collaborate with local artisans and operate within intimate spaces, capacity is limited to guarantee the quality of each moment.

Cancellation Policy Cancellations made with less than 24 hours' notice may incur an administrative fee equivalent to 50% of the experience's value. In the event of a no-show, the total amount will be charged.

Third-Party Services Certain external activities are facilitated by independent guides and professionals. Nima Local House acts as a liaison to ensure service quality, though execution remains the responsibility of the direct provider.

Weather and Force Majeure Adjustments For outdoor activities, itineraries may be adjusted due to weather conditions. Our team will provide alternatives to ensure your experience remains just as refined and enjoyable.